Shipping & Returns
Shipping, Return & Exchange Policy
1. Returns
Refunds Permitted:
We accept returns. You can return unopened with tags still attached items in the original packaging within 30 days of your purchase date with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
Return shipping costs are the responsibility of the customer.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. To follow-up on the status of your return, please contact us at [HooliganSafety@outlook.com] return authorization number(RA).
Please include:
Full Name on the original purchase order
Invoice number
Shipping address
Contact number
Contact Email
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2. Exchanges
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at [HooliganSafety@outlook.com] with details of the product and the defect.
You can send the item you consider defective to:
105, 26 Val Gardena View SW
Calgary, Alberta, T3H 5Z5
Please include:
Full Name on the original purchase order
Invoice number
Shipping address
Contact number
Contact Email
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.
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3. Exceptions
Some items are non-refundable and non-exchangeable. These include: currently Custom orders.
4. Shipping
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​To return the item you purchased, please mail it to:
Please include:
Full Name on the original purchase order
Invoice number
Shipping address
Contact number
Contact Email
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you the customer. You are responsible for any loss or damage to products during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.